Privacy & Security Policy
Effective Date: October 2026 • Compliant with Sri Lanka Personal Data Protection Act No. 9 of 2022 & International Standards.
1. Introduction & Commitment to Privacy
WASANA PRODUCTS ("Wasana Products (Pvt) Ltd", "we", "our", or "us") is firmly dedicated to safeguarding the privacy and confidential personal information of our customers. This Privacy Policy outlines how we collect, process, store, and protect your information when you visit our website, place Cash on Delivery (COD) orders, verify your mobile phone number, or process credit/debit card transactions.
2. Phone Number Verification (OTP) Privacy
To guarantee that deliveries reach genuine recipients and to protect both customers and delivery couriers from fraudulent orders, Wasana Products employs a One-Time Password (OTP) verification mechanism.
- Your phone number is used exclusively for order validation, delivery tracking alerts, and courier phone calls upon arrival.
- We strictly never sell, lease, rent, or share customer phone numbers with third-party telemarketers or external advertising networks.
- OTP codes are generated transiently and expire rapidly after transmission.
3. Payment Data Security (Online Bank Transfer & Cash on Delivery)
Cash on Delivery (COD): For customers opting for COD, no advance online payment is required. You only pay cash at the moment your goods arrive at your designated delivery address. An automated order confirmation and courier notification is securely sent to menukahirushan2006@gmail.com.
Online Bank Transfer: When choosing Online Bank Transfer, payment is made directly via your preferred online banking portal or bank deposit. Customers upload a clear screenshot or photograph of their payment deposit slip. These receipts are encrypted and only accessible by authorized administrators for verification.
4. Types of Personal Information Collected
- Contact Information: Full name, telephone number, and optional email address.
- Delivery Information: Physical street address, city, district, postal code, and delivery notes.
- Order History: Quantities of spice packs, tea leaves, roasted and unroasted curry powders, timestamps, and order reference numbers.
5. Customer Rights & Data Retention
In full accordance with Sri Lankan Data Protection principles, you have the right to inspect, update, or request the deletion of your customer profile and saved delivery addresses at any time directly through the "My Profile" tab or by contacting our data protection officer.
Contact Us Regarding Your Privacy
If you have any questions or concerns regarding this privacy policy or how your delivery details are handled, please reach our official administration team:
Email: menukahirushan2006@gmail.com
WASANA PRODUCTS (PVT) LTD • Colombo / Kandy Road, Sri Lanka.